• 24-Hour Crisis Line Service
  • SART Team
  • Rape Accompaniment Services
  • Individual Para-professional Counseling
  • Group Para-professional Counseling
  • Educational Programs

24-Hour Crisis Lines

Crisis Intervention Services

Rape Reporting, Counseling & Assistance

Providing sexual assault victims, their families and friends with Immediate help and support services are the primary goals of the SURE Helpline Center.

The SURE Helpline Center’s services are free of charge, 24-hours, 7 days a week and they include crisis intervention, information, and referral.


Our 24-hour crisis line & rape line are free, anonymous and confidential.



The SURE Helpline Center’s staff and volunteers are members of the Sexual Assault Response Team (SART). This is a group of local professionals joined together to coordinate immediate and follow-up medical care, advocacy and criminal justice system services for sexual assault victims. This team was established to provide the victims with a more caring and efficient medical exam while collecting evidence to support the possible arrest and conviction of the perpetrator.


The SART Team is composed of:


LAW ENFORCEMENT: The law enforcement officer is the only person authorized to conduct a criminal investigation. It is only upon his/her request that a medical-legal exam is conducted. The role of that officer is to:

  • Ensure the safety of the victim
  • Determine whether a crime is alleged and start the investigation process
  • Contact the Sexual Assault Nurse Examiner to begin the SART process
  • Transport the victim to the SART room
  • Identify and apprehend the suspect
  • Prepare a report that is forwarded to the District Attorney’s office to determine if actual charges will be filed

THE SEXUAL ASSAULT NURSE EXAMINER (SANE): The examination is performed at the SART room at Pioneers Memorial Hospital by the Sexual Assault Nurse Examiner (SANE). The nurse examiner has special training in sexual assault and forensics. The nurse performs the medical-legal exam. The role of the nurse examiner is to:

  • Interview the victim, along with the law enforcement officer
  • Perform a physical assessment
  • Collect, document, and package forensic evidence to be analyzed at the crime lab
  • Provide information and referral about health care concerns
  • Present expert testimony in court, if necessary
  • Provide a summary of physical findings


  • THE ADVOCATE: The advocate responds to assist the victim and is not part of the criminal justice process. They are trained sexual assault advocates. Their role is to:
  • Provide non-judgmental support during the interview and medical-legal exam at the SART room
  • Provide short-term crisis intervention and follow-up
  • Give information and referrals for other services


Rape Accompaniment

Advocates accompany survivors through the medical, law enforcement and/or court processes. The advocates also provide individual counseling and follow-up services after a rape.

Individual Counseling

Individual counseling is offered to survivors of rape, attempted rape, childhood sexual abuse, sexual harassment, or any other type of sexual violence. This service is offered by trained para-professionals.

While sexual assault issues have often been viewed as “women’s issues”, we address the reality that males also are victimized by these crimes. In fact, many males have a more difficult time disclosing the details of an assault because of the stigma of being sexually assaulted. The SURE Helpline Center offers individual counseling tailored to the male victim.


Group Counseling

Group counseling offers a confidential environment to rebuild self-esteem and regain a sense of control. Members support each other in learning to deal with the day-to-day issues such as intimacy, building healthy relationships, setting limits with others and expressing anger safely.



Rape Crisis Training: This program is responsible for the training and supervision of the advocates that participate in SART and the volunteers that operate the 24-hour Hotline that enables staff to provide crisis intervention, information, education, and referrals.

Educational Programs: Rape prevention education is provided to schools and community organizations to reduce the incidence of sexual assault. The goal of each of our presentations is to educate individuals about the prevalence of sexual assault, rape and sexual harassment in our society at large, as well as in our community. Whether we speak at a high school, a community college class, a public event or a place or employment, we try to tailor our presentations to meet the specific needs of the group. A talk maybe 10 minutes long or two hours, depending on the needs and interests of the audience. Most junior high and high school presentations last 45-60 minutes, with schools allotting 1-2 class periods to our presenters.


Alcohol & Drug Educational Programs: Community education and counseling are provided to reduce and/or eliminate the abuse of alcohol and drugs and the incidents of suicide in the Imperial County.


Resource Directory & Parenting Resource Programs: A complete listing of community resources available from the public and private sector are summarized in the resource directory prepared by the SURE Helpline Center staff. Also, a Parenting Resource Directory is available that focuses on the community services and resources available for parents with children 0-5 years of age.

During business hours, brochures and a variety of printed material are available to anyone as well as a video & resource library. Office hours are from 8 a.m. to 5 p.m. Monday through Friday. We provide a free, no bust service.




Disclaimer: Information contained in the SURE Helpline Center’s or on any linked sites is not intended as professional advice. Its intent is solely information and education. The information is not a substitute for talking with your health professional. Readers are advised to exercise their own judgment and evaluation in the selection of any and all services.